Privacy Policy

Online Fashion Lady ("we", "us", "our") respects your privacy. This policy explains what information we collect when you visit our website or boutique, how we use it, and the rights you have over your personal data.

1. Information We Collect

• Account & order information: name, email, phone number, billing and shipping address.
• Payment information: processed securely by our payment providers; we do not store full card numbers.
• Communications: messages you send via email, WhatsApp or social media.
• Browsing data: IP address, device type, pages visited, and analytics events necessary to improve the site.

2. How We Use Your Information

• To process and deliver your orders across Saudi Arabia.
• To provide customer service, returns, exchanges, and wholesale enquiries.
• To send order confirmations, shipping updates, and — only with your consent — marketing communications.
• To improve our products, website, and in-store experience.
• To comply with legal obligations under the laws of the Kingdom of Saudi Arabia.

3. Sharing Your Information

We share information only with trusted partners that help us run our business, including:

• Logistics partners (such as Aramex and SMSA) to deliver your orders.
• Payment processors to securely handle transactions.
• Hosting and analytics providers strictly under data-processing agreements.

We do not sell your personal information to third parties.

4. Data Retention

We keep order and account information for as long as needed to provide our services and to meet legal, tax and accounting requirements. You may request deletion at any time, subject to applicable laws.

5. Your Rights

• Access the personal information we hold about you.
• Request correction or deletion of your data.
• Withdraw consent for marketing communications at any time.

6. Cookies

Our website uses essential cookies to keep your cart and language preference, plus analytics cookies to help us improve. You can disable non-essential cookies through your browser settings.

Contact Us

For any privacy questions, contact us at onlinefashionlady@gmail.com or WhatsApp +966 51 014 8619.